Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

This course is already delivered, please contact us for the next available session tel:+357 22 44 14 92
Course Outline in PDF


Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is a five-day course designed to help network professionals hone the skills and knowledge needed to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP certification. The TSHOOT course is a component of the CCNP curriculum.
The TSHOOT course is designed to teach professionals that work in complex network environments the necessary skills to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the learners will have increased their skill level and developed as set of best practices based on their own and other learners’ experiences that they can take back to their organizations

Who Should Attend:

The primary audience for this course is as follows:
•Network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks. The typical job roles for this type of professional are network engineers, network operations center (NOC) technical support personnel, or help desk technicians

At Course Completion:

Upon completing this course, the learner will be able to meet these overall objectives:
•Plan and document the most commonly performed maintenance functions in complex enterprise networks
•Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
•Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
•Practice maintenance procedures and fault resolution in switching based environments
•Practice maintenance procedures and fault resolution in routing based environments
•Practice maintenance procedures and fault resolution in a secure infrastructure
•Practice maintenance procedures and fault resolution problems in a complex environment

Course Outline:

1. Maintenance Planning

•Applying Maintenance Methodologies
•Maintenance Models and Methodologies
•Models, Procedures, and Supporting Tools
•Common Maintenance Processes and Procedures
•Essential Network Maintenance Tasks
•Maintenance Planning
•Change Control
•Disaster Recovery
•Network Monitoring and Performance Measurement
•Tools, Applications, and Resources
•Fundamental Tools
•Documentation Tools
•Disaster Recovery Tools
•Network Monitoring Tools
•Performance Measurement Tools

2. Planning Troubleshooting Processes

•Applying Troubleshooting Methodologies
•Troubleshooting Principles
•Structured Network Troubleshooting
•Common Troubleshooting Approaches
•Planning and Implementing Troubleshooting Procedures
•Network Troubleshooting Procedures
•Reporting, Defining, and Assigning Problems
•Gathering Relevant Information
•Analyzing Gathered Information
•Proposing and Eliminating Problem Causes
•Proposing Hypotheses
•Testing and Verifying a Proposed Hypothesis
•Wrapping Up the Process
•Integrating Troubleshooting into the Network Maintenance Process
•Creating a Baseline
•Change Control

3. Maintenance and Troubleshooting Tools and Applications

•Assembling a Basic Diagnostic Toolkit
•Selecting and Filtering Information
•Connection Testing
•Hardware Diagnostics
•Specialized Tools
•Troubleshooting and Supporting Tools
•Traffic Capturing
•Statistics Gathering and Traffic Accounting

4. Campus Switching-Based Solutions

•Troubleshooting VLANs
•LAN Switching Operation
•Switch Data Structures
•Troubleshooting Spanning Tree
•Spanning Tree and Rapid Spanning Tree
•Analyzing the Spanning Tree Topology
•Spanning Tree Failures
•EtherChannel Operation
•Troubleshooting Switched Virtual Interfaces and Inter VLAN Routing
•Inter-VLAN Routing and Multilayer Switching
•Switched Virtual Interfaces and Routed Ports
•Troubleshooting FHRPs
•Using HSRP for First-Hop Redundancy
•Verifying HSRP Operation
•Using VRRP and GLBP as Alternatives to HSRP
•Troubleshooting Performance Problems on Switches
•Physical and Data Link Layer Problems
•TCAM Problems
•High CPU Load on Switches
•Troubleshooting Additional Campus Switching Technologies (via E-Learning)

5. Routing-Based Solutions

•Troubleshooting Network Layer Connectivity
•Layer 3 Connectivity Overview
•Layer 3 Data Structures
•Layer 3 to Layer 2 Mapping
•Troubleshooting EIGRP
•EIGRP Data Structures
•EIGRP Information Flow
•Cisco IOS EIGRP Commands
•Troubleshooting OSPF
•OSPF Data Structures
•OSPF Information Flow Inside an Area
•OSPF Information Flow from Area to Area
•Troubleshooting Route Redistribution
•The Route Redistribution Process
•Verifying Redistribution
•Troubleshooting BGP
•BGP Data Structures
•BGP Routing Information Flow
•BGP Cisco IOS Commands
•Troubleshooting Performance Problems on Routers
•High CPU
•Cisco IOS Switching Paths
•Router Memory Issues
•Troubleshooting NAT and DHCP (via E-Learning)

6. Network Security Solutions

•Troubleshooting Security Features
•Network and Device Security
•Security Features Review
•Troubleshooting Transport Layer Problems
•Cisco IOS Firewall
•Authentication, Authorization, and Accounting
•Additional Security Troubleshooting (via E-Learning)

7. Integrated, Complex Enterprise Networks
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