Yosemite 101 OS X Support Essentials 10.10

This course is already delivered, please contact us for the next available session tel:+357 22 44 14 92
Course Outline in PDF


OS X Yosemite Support Essentials is a three-day course that gives you a tour of OS X Yosemite and covers the best ways to support OS X Yosemite users. The course includes lectures and hands-on exercises that provide real-world experience.

Who should Attend:

•Help desk specialists, technical coordinators, technical support personnel, service technicians, technology specialists, power users, teachers, and others who support Mac users in educational or business organizations
•Technical coordinators, teachers, or power users who manage computer networks or computer labs that run OS X

At Course Completion:

•The OS X Yosemite troubleshooting process
•How to use OS X Yosemite tools and resources to troubleshoot OS X Yosemite
•OS X Yosemite features and functionality, including how to find more information about OS X Yosemite
•How to prepare for Apple Certified Support Professional (ACSP) 10.10 certification


Part 1: Installation and Configuration

•Install OS X Yosemite
•Setup and Configuration
•OS X Recovery
•OS X Software Updates

Part 2: User Accounts

•User Accounts
•User Home Folders
•System Security
•Keychain Management

Part 3: File Systems

•File Systems and Storage
•Permissions and Sharing
•File System Troubleshooting

Part 4: Data Management

•Hidden Items, Shortcuts, and File Archives
•System Resources
•Metadata and Spotlight
•Time Machine

Part 5: Applications and Processes

•Application Installation
•Document Management
•Application Management and Troubleshooting

Part 6: Network Configuration

•Network Essentials
•Advanced Network Configuration
•Network Troubleshooting

Part 7: Network Services

•Network Services
•Host Sharing and Personal Firewall

Part 8: System Management

•Peripherals and Drivers
•Print and Scan
•System Troubleshooting

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