ITIL Lifecycle Certificate in Service Operations

This course is already delivered, please contact us for the next available session tel:+357 22 44 14 92
Course Outline in PDF


The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification.  The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

Who Should Attend?

The program is targeted at:
•IT professionals working in roles associated with strategic planning.
•Individuals in leadership roles that are engaged in managing and coordinating activities within the Service Lifecycle and who are responsible for integrating these activities into a strategic framework.
•Individuals who have attained the  ITIL Foundation certificate in Service Management, and who wish to advance to higher level ITIL certifications
•Individuals who require a practical understanding of the Service Strategy processes and how they may be used to enhance the quality of IT service within an organisation

At Course Completion:

After completing this course, students will learn:

•The ITIL Processes and (1) Function within ITIL
•A thorough understanding of the Goals and definitions for each process.
•The roles, responsibilities, and activities for each process
•The relationship of each ITIL process



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