Course 6293: Troubleshooting and Supporting Windows 7 in the Enterprise

This course is already delivered, please contact us for the next available session tel:+357 22 44 14 92
Course Outline in PDF


This course is designed for Information Technology (IT) professionals who have experience with Windows XP and Windows Vista who work as Windows 7 Enterprise Desktop Support Technicians (EDSTs) in Tier 2 support environments. The goal of this training is to enable these individuals to support the Windows 7 operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.

At Course Completion:

After completing this course, students will learn how to:
•troubleshoot startup issues on a Windows 7 computer.
•troubleshoot client-configuration failures and Group Policy object (GPO) application issues.
•troubleshoot hardware device, device driver, and performance issues.
•troubleshoot network connectivity issues.
•troubleshoot remote connectivity issues.
•troubleshoot logon and resource access issues.
•troubleshoot security system issues, such as Encrypting File Systems (EFS) BitLocker Drive Encryption, and file permissions.
•troubleshoot operating system and applications issues


Module 1: Implementing a Troubleshooting Methodology.
•Lesson 1: Introduction to the EDST Job Role
•Lesson 2:  Overview of Troubleshooting Steps

Module 2: Troubleshooting Startup Issues.
•Lesson 1: Overview of the Windows 7 Recovery Environment
•Lesson 2: Configuring and Troubleshooting Startup Settings
•Lesson 3: Troubleshooting Operating System Services Issues
Lab : Troubleshooting Startup Issues
•Exercise 1: Resolving a Startup Problem (1)
•Exercise 2: Resolving a Startup Problem (2)

Module 3: Using Group Policy to Centralize Configuration
•Lesson 1: Overview of Group Policy Application
•Lesson 2: Resolving Client Configuration Failures and GPO Application Issues
Lab : Using Group Policy to Centralize Configuration
•Exercise 1: Resolve Group Policy Application (1)
•Exercise 2: Resolve Group Policy Application (2)

Module 4: Troubleshooting Hardware Device, Device Driver, and Performance Issues.
•Lesson 1: Overview of Hardware Troubleshooting
•Lesson 2: Troubleshooting Physical Failures
•Lesson 3: Monitoring Reliability and Performance
•Lesson 4: Configuring Performance Options in Windows 7
•Lesson 5: Troubleshooting Device Driver Failures
Lab : Lab A: Resolving Hardware Device and Device Driver Issues
•Exercise 1: Resolving Hardware Issues
•Exercise 2: Configuring Group Policy to Control Device Installation (optional)
Lab : Lab B: Troubleshooting Performance-Related Issues
•Exercise: Troubleshooting a Performance Problem

Module 5: Troubleshooting Network Connectivity Issues.
•Lesson 1: Determining Network Settings
•Lesson 2: Troubleshooting Network Connectivity Issues
Lab : Troubleshooting Network Connectivity Issues
•Exercise 1: Troubleshooting a Network Problem (1)
•Exercise 2: Troubleshooting a Network Problem (2)

Module 6: Troubleshooting Remote Connectivity Issues
•Lesson 1: Troubleshooting VPN Connectivity Issues
•Lesson 2: Using Remote Desktop
•Lesson 3: Troubleshooting User Issues by Using Remote Assistance
•Lesson 4: Troubleshooting NAP Issues
•Lesson 5: Troubleshooting DirectAccess Issues
Lab : Resolving Remote Connectivity Issues
•Exercise: Resolving a Remote Connectivity Problem

Module 7: Troubleshooting Logon and Resource Access Issues.
•Lesson 1: Troubleshooting User Logon Issues
•Lesson 2: Troubleshooting User Profile Issues
•Lesson 3: Troubleshooting File Access Issues
•Lesson 4: Troubleshooting File Permissions Issues
•Lesson 5: Troubleshooting Printer Access Issues
Lab : Troubleshooting Logon and Resource Access Issues
•Exercise 1: Troubleshooting Offline Files
•Exercise 2: Troubleshooting a Missing Drive Mapping
•Exercise 3: Troubleshooting Missing Files in My Documents
•Exercise 4: Troubleshooting a File Access Issue

Module 8: Troubleshooting Security Issues
•Lesson 1: Recovering Files Encrypted by EFS
•Lesson 2: Recovering BitLocker-Protected Drives
•Lesson 3: Troubleshooting Internet Explorer and Content Access Issues
Lab : Troubleshooting Security Issues
•Exercise 1: Recovering a BitLocker-Protected Drive
•Exercise 2: Troubleshooting an Internet Explorer Security Issue

Module 9: Troubleshooting Operating System and Application Issues
•Lesson 1: Troubleshooting Application Installation Issues
•Lesson 2: Troubleshooting Application Operations Issues
•Lesson 3: Applying Application and Windows Updates
Lab : Troubleshooting Operating System and Application Issues
•Exercise 1: Troubleshooting Windows Updates
•Exercise 2: Troubleshooting AppLocker Policy Application
•Exercise 3: Troubleshooting Application Startup


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