Lion 101: OS X Support Essentials 10.7

This course is already delivered, please contact us for the next available session tel:+357 22 44 14 92
Course Outline in PDF


OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth
exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the
breadth of functionality of OS X Lion and the best methods for effectively supporting users of
OS X Lion systems. The course is a combination of lectures and hands-on case study exercises
that provide practical real-world experience.

Who should Attend:

•Help desk specialists, technical coordinators, service technicians, and others who support Mac users
•Technical support personnel in businesses that use Macs
•Technical coordinators or power users who manage networks of computers running OS X —such as teachers and technology specialists who manage networks or computer labs
Students should have the following prerequisite knowledge prior to attending this course:
•Knowledge of OS X and basic computer navigation


Day 1

Chapter 1: Installation

Prepare and partition the drive, install OS X Lion, use the installer log files to verify a successful
installation, configure OS X Lion with the Setup Assistant, update software with Software Update
and Installer, tips and techniques for troubleshooting an installation problem.

Chapter 2: User Accounts

Create and manage user accounts, create and manage administrator accounts, locate directory
attributes, security, password selection, Keychain, and FileVault.

Chapter 3: File Systems

File systems supported by OS X Lion, file and directory ownership and permissions, Disk Utility
and file repair, using the command line for file management.

Day 2

Chapter 4: Data Management

The root volume, file system layout, preferences, frameworks, file types unique to OS X Lion (i.e.,resource forks and packages), Spotlight, file archives, disk images. archiving and restoring datawith Time Machine, managing backup data, how to access the data outside of Time Machine.

Chapter 5: Applications and Processes

Applications supported in OS X Lion, applications created with different developer APIs, the
UNIX concept of a process, the relationship of processes and applications, tools to monitoring
and managing processes, application preferences, troubleshooting, Boot Camp.

Chapter 6: Network Configuration

Basic networking configuration, TCP/IP networking, Ethernet, AirPort, multiple network
connections, appropriate use of network locations, isolating and troubleshooting network

Day 3

Chapter 7: Network Services

Connecting to common network resources, Network Users accounts with Directory Services,
AFP, SMB, SSH, FTP, and WebDAV connections, Bonjour, NetBIOS, the network browser, isolating
client software issues from network issues.
Enabling network services on a OS X Lion client, peer-to-peer collaboration, sharing files
between Macs and Windows, sharing web documents, screen sharing, firewall as well as
techniques to isolate server issues from client and network issues.

Chapter 8: Peripherals and Printing

Connecting peripherals to a Mac, cabling, connections, device drivers for common peripherals,
managing printers, print-job management, printer PPDs and PDF workflow, techniques for
isolating cabling, driver, or application issues.

Chapter 9: System Startup

Troubleshooting boot issues with a Mac at startup, phases of the startup process, which part of
the system is active during each phase, issues that can arise, automatic process launching with
launchd and login window startup items
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