CompTIA A+ 2009 Practical Application

This course is already delivered, please contact us for the next available session tel:+357 22 44 14 92
Course Outline in PDF

Overview:

This 5-day practical “hands-on” course is the essential foundation for newcomers to PC support. It builds on the skills developed in the “CompTIA A+ Essentials 2009 Support Skills” course to provide students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ Certification exams or other similar qualifications.
Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications.

Who Should Attend:

This 5-day practical “hands-on” course is the essential foundation for newcomers to PC support. It builds on the skills developed in the “CompTIA A+ Essentials 2009 Support Skills” course to provide students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ Certification exams or other similar qualifications.
Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications.

At course completion:

Upon successful completion of this course, students will be able to:
•Manage and optimize Windows using command line tools, administrative consoles, and Remote Desktop.
•Manage and optimize disks and volumes using command line tools and administrative consoles.
•Diagnose and resolve Windows troubleshooting scenarios.
•Use anti-virus tools to prevent and recover from malware infections.
•Configure and troubleshoot local network and wireless connections and client applications.
•Configure and manage users, groups, and shared resources.
•Configure and troubleshoot access control measures, such as BIOS security, authentication, encryption, and firewalls.
•Perform preventive maintenance using approved tools and products.
•Assemble, disassemble, and upgrade PC and notebook components.
•Configure and update BIOS/CMOS.
•Troubleshoot, optimize, and upgrade hardware.
•Troubleshoot and maintain printers

Outline:    
 
Module 1 – Supporting Windows


Monitoring and Performance Tools
•Command Prompt and Text Editors
•System Information and Monitoring
•Performance Options
•Remote Utilities
Disk and File Management Tools
•Disk and Volume Management
•Navigating Directories at the Command Prompt
•File Management using a Command Prompt
Troubleshooting Windows
•Windows Troubleshooting
•Troubleshooting Applications
•Windows Printer Troubleshooting
Viruses and Malware
•Malware Symptoms
•Anti-virus Software

Module 2 – Supporting Networks

Installing a SOHO Network
•Implementing a LAN
•Configuring Network Properties
•Implementing Wireless Networks
•Configuring Client Options
•Configuring Internet Connections
•Voice-over-IP
Network Security
•User and Group Accounts
•Setting Share Permissions
•NTFS Folder and File Permissions
•Troubleshooting File System Security
•Implementing Other Security Mechanisms
Troubleshooting Networks
•Troubleshooting Networks
•Testing TCP/IP
Troubleshooting Client Connectivity
•Electronic Mail (Email)

Module 3 – Supporting PC Hardware

Maintaining PCs
•Maintenance Toolkit
•Preventive Maintenance
Upgrading and Troubleshooting PCs
•General Installation and Upgrade Advice
•Upgrading and Optimizing Hardware
•Disassembling a PC
•Installing Components on the Motherboard
•CMOS Setup
•Troubleshooting Motherboard Components
Upgrading and Troubleshooting Peripherals and Notebooks
•Storage Devices
•Adding and Removing Peripheral Devices
•Upgrading and Troubleshooting Notebooks
Maintaining and Troubleshooting Printers
•Dot Matrix Printers
•Inkjet Printers
•Laser Printers
•Other Printer Types
sd sd sd sd sd sd sd sd sd sd sd sd